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Contact

CA Logos
1424 Fremont Blvd
Calogos
Seaside, California 93955

+18317471540
info@calogos.com

CA Logos

Gators

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Terms and Conditions

**Terms and Conditions** 1. **Payment Acknowledgment:** - Customers who make a payment confirm that they have reviewed and approved the invoice. A 50% deposit is required to begin production, and full payment must be completed prior to collecting finished products. Payment serves as acceptance of all details, including any provided artwork, and allows us to proceed without further authorization once received. 2. **Production Quality Assurance:** - We aim for accurate color matching; however, exact matches cannot be guaranteed due to variations in thread and ink. While sizes of apparel may vary, print sizes will remain consistent. If customers provide their own apparel, CaLogos will not be liable for any damage during printing. Additionally, a surcharge will apply for customer-supplied apparel due to specialized handling requirements. 3. **Artwork Approval and Timeliness:** - Sample proofs can be requested, and customers must approve artwork within 4 business days to ensure timely production. If approval is not received within this time, we retain the right to proceed without authorization. Customers may request up to three artwork or digitizing revisions per payment. By opting for RUSH service, the client forfeits the right to refunds or free corrections for production errors due to expedited handling. 4. **Order Modification Policy:** - Customers may request changes to their order (e.g., size, color, style) at any time. However, we are not responsible for modifications made mid-order if the order is already in processing. All change requests must be submitted via email or customer service chat. 5. **Cancellation and Refund Policy:** - If an order is canceled after payment, a refund will be processed minus a **20% administrative cancellation fee** and the cost of any artwork or digitizing completed prior to notification. **No refunds will be offered once physical production (including material ordering, screen burning, or embroidery setup) has begun.** 6. **Dispute Resolution:** - In cases of disputes, both parties agree first to seek resolution through mediation. If unresolved, arbitration will be pursued in accordance with California law.

Refund Policy

If disputes arise, both parties agree to first try to resolve the issue through mediation. If no resolution is reached, arbitration will be pursued in accordance with the laws of California.

Delivery Policy

All orders are shipped within 48 hours Monday – Friday. The shipping provider information and tracking number is provided by the shipping carrier and will be provided when the product has been shipped. The rate charged for shipping is based on the weight of the product and your location. Signatures are required on orders exceeding $10,000. If you have any questions about your shipment, please contact us with your inquiries at the information listed on our website.

Privacy and Security Statement

We value and respect the privacy of our customers. While operating our business and interacting with you, we collect, use, and share personal information in order to process and fulfill your orders. To learn more about how information relating to your orders is collected, used, shared, and to see the choices and rights available regarding your personal information please visit: /privacy

Secure Checkout Policy

When you place orders on our websites or through our mobile applications, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology. SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information. While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet.
Accepted Payment Methods